People are easily offended.
Everyone is in a hurry, everyone is multitasking, everyone is only half listening.
Be different.
When someone is talking to you, stop what you are doing and look them straight in the eyes and listen, really listen.
If the phone rings let it go to voice mail.
Exception: If you are expecting an emergency phone call- like your heart transplant is ready, let the person know you are waiting for an important call and to please excuse you if it comes while you are talking.
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